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  • Instamart Agent Asks For Onion After Delivery, Leaves Bengaluru Customer Shocked

    Instamart Agent Asks For Onion After Delivery, Leaves Bengaluru Customer Shocked

    Getting groceries delivered at home using online platforms has become a common and convenient practice in several cities. However, the experience often leads to some unexpected circumstances. In a recent Reddit post, a user from Bengaluru (@yashwantptl7), shared his unusual experience of ordering groceries from Instamart. In the post, the user revealed that after delivering his order, the agent requested one onion. The customer decided to give an onion to the agent but found the request awkward and confusing. The Redditor shared, “So this is what happened. In the evening having discussed with my wife what all grocery we needed, I ordered them. The delivery guy came to the door on the expected time.”

    Sharing the conversation, he added, “After greeting him with thanks, he said: sir, ek pyaaj mil sakta hai kya? Me: kyu? He: aise hi, khaane k liye. Me : okay…..after getting a pyaaj, I asked … koi tantra mantra to nahi karoge na bhaiya ?? He: nahi sir(with an innocent smile) [After greeting him with thanks, he said: Sir, can I get an onion? Me: why? He: Just like that, to eat. Me: okay…..after getting an onion, I asked… You won’t do any black magic with it brother? He: No sir (with an innocent smile)].”

    Also Read:From Ordering 250 Pizzas In One Go To Spending Rs 49,900 On Pasta – Swiggy Shares Ultimate 2024 Orders

    The couple concluded that it might be difficult for the delivery agent to afford “expensive” vegetables. The Redditor said, “After he left taking the onion, me and my wife were discussing if he genuinely needed to eat it or going to do tantra mantra….my wife said maybe onion is so expensive here he might be asking for onion from everywhere he delivers so he has enough to make food using it.”

    The confused Redditor then asked, “Did anyone else experience this? Could anyone tell why he asked for this?”

    Instamart delivery guy asked for onion (Bangalore)
    byu/yashwantptl7 inAskIndia

    People flooded the comments section with different reactions and views. Take a look:

    “Poor guy eats roti with onion. Can’t afford vegetables, very sad case,” A Redditor expressed.

    “Whatever his intentions were, OP I respect you for giving him one onion,” another added.

    Also Read:Customer Slams Zomato For “Packing Charges” On Food Wrapped In Bengaluru FC Ad, Gurpreet Singh Sandhu Responds

    One wrote, “India leads the world in vegetable production yet onion is so expensive. I don’t understand it.”

    Another Redditor shared, “Could he be the same guy who asked for two tomatoes yesterday from me while delivering? Now this is getting interesting.”

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  • Reel On “Musical Conversation” Between Customer And Delivery Guy Gets Over 42 Million Views

    Reel On “Musical Conversation” Between Customer And Delivery Guy Gets Over 42 Million Views

    A made-up conversation between two people acting like a ‘food delivery agent’ and a ‘customer’ has received a lot of interest on Instagram. A reel shared by the digital creator Keshav Maloo (@sarcaaster) shows him and another content creator, Harshit Khatreja, playing the two respective roles. What has caught the attention of millions of Instagram users is the words that form the basis of their interaction. Rather than using regular speech or scripted dialogues, the vloggers ‘speak’ only using song lyrics. Snatches of lyrics from several popular Hindi film songs are woven together for their “musical conversation.”
    Also Read: Parody Song About Food Delivery Fans Goes Viral, Internet Reacts

    The lyrics are used to convey every aspect of their conversation – from the customer asking the agent where he has reached to the agent struggling to find the delivery location. Songs featured include “Main Yahan Hoon” from the film Veer Zaara, “Teri Yaadon Mein” from the film The Killer, “Tujhe Dekha To” from the film Dilwale Dulhania Le Jayenge, and many others. Watch the complete video below to know more:

    The viral video has clocked over 42 million views on Instagram so far. The comments section is flooded with remarks of appreciation. Many people have applauded the vloggers for their creativity, hard work and sense of humour. Swiggy Instamart has also reacted to the post. The brand commented, “Pls address mein ‘Main yahan hoon’ mat likha karo.” [This translates to “Please don’t write ‘Main Yahan Hoon’ as your address.” The words in single inverted commas literally mean “I am here.” But they also refer to a snippet from a famous song’s lyrics.”]

    Check out some of the reactions from Instagram users below:

    “Song selection was best.”

    “Wow…something very different.”

    “So perfect.”

    “This is called content.”

    “Wow! Amazing creativity.”

    “OMG THIS JUST KEPT GETTING BETTER.”

    “No words – literally too goood.”

    “Superb work.”

    “So innovative.”

    “Masterpiece, brilliant idea yaar. This is very hard work… amazing.”

    A love for getting food from outside the home seems to be a popular theme for content creators, who often choose to highlight different aspects of it in their reels. They employ humour and exaggeration to show us just how common it has become for many of us to not only order food online but also prefer an alternative to home-cooked meals. Before this, a vlogger’s funny take on a mother’s reaction to her son ‘rejecting’ her homemade meal went viral. Click here to read the full story.



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  • Customer Alleges Swiggy Instamart Delivered Underweight Vegetables, Reddit Reacts

    Customer Alleges Swiggy Instamart Delivered Underweight Vegetables, Reddit Reacts

    A Reddit user has slammed Swiggy Instamart for allegedly delivering underweight vegetables, sharing photos of the same as well as screenshots of his chat with the Swiggy support team. The post has grabbed many eyeballs on social media and sparked discussions about several problems related to ordering groceries online. The Reddit user explained that the incident took place around a month back. “It was getting late and vegetables were out of stock with local vendors and hence I decided to try ordering from Instamart. Prices were a little expensive compared to the local market but it was urgent for which I was ready to pay. One of the veggies (cauliflower) made me check all the other ones for their weight. Most of the vegetables were underweight,” he wrote.
    Also Read: Swiggy Instamart User Complains About Free Tomatoes He ‘Cannot Remove’, Internet Has Mixed Reactions

    In the photos attached to the post, he has provided additional details. He states that he paid Rs 89 for 1 piece of cauliflower that was supposed to weigh between 400-600 grams. His handheld weighing machine shows that the piece he received weighed only 145 grams. Similarly, he claims that he paid Rs 42 for a quarter kilo of Shimla Mirch (green capsicum), but received only 170 grams. His 1-kilo potato order, for which he paid Rs 46, turned out to be 965 grams, as per the images in the post.

    The Reddit user called the Swiggy support “shameless” because “they were not ready to replace the items and were trying to play smart with words for a partial refund.” In the screenshots attached to the post, we get glimpses of his apparent chat with the Swiggy team. He asks for a replacement or a complete refund of Rs 177, but the executives (even after escalation) seem to insist on processing a 50% refund only (equal to Rs 88). The user said that he reported the issue to the government’s Ingram consumer helpline and mailed his bank to reverse credit the amount. He seems to consider this a cautionary tale for the future. He has also warned other Reddit users to beware. He wrote, “Lesson learnt. Do not go by weight stickers on products. Do actually check them and raise complaints when deviations are observed. And of course buy from local vendors, it is cheap and less cumbersome. Do not fall for discounts, you will end up paying more from your pocket.”

    Scam Alert: Underweight vegetables from Instamart
    byu/PsyHil89 inswiggy

    Disclaimer: NDTV does not vouch for the claims made in the post by the Reddit user.

    The post has received many comments from other users who have allegedly faced similar problems on Swiggy Instamart and other online platforms. Several people claim to have come across such issues with their orders and requests for redressal. Check out some of the reactions below:

    “Looks like now I need a weighing scale.”

    “I have a digital scale. Got underweight products. Same story, gave me a 50% refund and I agreed. Then I realised, what about the others who don’t have a scale? How widespread is this practice? I wouldn’t even think to weigh it, but that day my son was playing with it and that’s how it came to light.”

    No matter how much discounts or or fast delivery is offered, these startups can’t make me buy vegetables from an app haha.

    “For the last two years, we have ordered vegetables online every day from quick commerce apps. I think I have to calculate how money these apps looted from us.”

    “At least my local vendor gives me 20-50gm more every time and charges a fixed rate for items such as cauliflower and cabbage, irrespective of their size.”

    NDTV Food reached out to Swiggy for a comment, but they are yet to respond.
    Also Read: No More Order History! Swiggy Rolls Out ‘Incognito Mode’ For Discreet Purchases

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  • Zalando Records Strong Q3 Growth In Both B2C And B2B, Invests In Customer Loyalty, Lifestyle Propositions, Fashion Discovery And Logistics

    Zalando Records Strong Q3 Growth In Both B2C And B2B, Invests In Customer Loyalty, Lifestyle Propositions, Fashion Discovery And Logistics

    EQS-News: Zalando SE
    / Key word(s): Quarter Results

    Zalando Records Strong Q3 Growth in Both B2C and B2B, Invests in Customer Loyalty, Lifestyle Propositions, fashion Discovery and Logistics
    05.11.2024 / 07:00 CET/CEST
    The issuer is solely responsible for the content of this announcement.

    Zalando Records Strong Q3 Growth in Both B2C and B2B, Invests in Customer Loyalty, Lifestyle Propositions, Fashion Discovery and Logistics

    • Q3 gross merchandise volume (GMV) rises 7.8% to 3.5 billion euros, revenue increases 5.0% to 2.4
      billion euros

    • Adjusted earnings before interest and taxes (adjusted EBIT) climbs from
      23 million euros to 93 million euros in the quarter, representing a margin of 3.9%

    • B2C sees revenue rising 4.3% and adj. EBIT margin climbing by 3.5 percentage points to 4.0%

    • B2B records 11.1% revenue growth in Q3 with adj. EBIT margin of 2.8%

    • Number of active customers increases by half a million to 50.3 million in Q3

    • Zalando confirms full-year guidance, upgraded on 10 October

    Berlin, 5 November 2024 // Zalando recorded strong growth in both its growth vectors Business-to-Consumer (B2C) and Business-to-Business (B2B) in the third quarter, driven by increasing consumer demand amid an industry-wide strong start to the autumn/winter season. To capture further growth opportunities, the company is investing in key areas of its ecosystem strategy, such as driving customer loyalty, expanding lifestyle propositions, making fashion discovery more entertaining, and further strengthening its European logistics network.

    Zalando’s third-quarter gross merchandise volume (GMV) rose 7.8% to 3.5 billion euros compared with a year ago, revenue increased 5.0% to 2.4 billion euros and adjusted earnings before interest and taxes (adjusted EBIT) climbed from 23 million euros to 93 million euros. The adjusted EBIT margin increased by 2.9 percentage points to 3.9%. The number of active customers increased by about half a million quarter on quarter, bringing the total number of active customers to 50.3 million in the third quarter.

    “Consumers love the quality brands we are adding, spend time with our exciting digital experiences, and embrace our expanding lifestyle offerings in areas such as Sports, Beauty and Kids & Family,” said Dr. Sandra Dembeck, Chief Financial Officer.“To capture further growth opportunities, we are investing into initiatives such as evolving our Plus loyalty program, offering more inspiring content, ramping up our tech hub in China and driving localised convenience for customers via our European logistics network.”

    B2C: New Brands, Rewarding Loyalty and Lifestyle Growth

    For Zalando’s first B2C growth pillar, aiming to differentiate itself through quality and offer the best possible shopping experience, the company added new brands like Remain, A-COLD-WALL*, and Marine Serre to its curated lineup. Zalando also evolved its Plus program from a paid membership to a free, points-based system designed to reward customer loyalty.

    In France, Zalando’s new fulfilment centre near Paris shipped its first parcel at the start of October. This latest addition to Zalando’s logistic network helps to provide customers across France and neighbouring countries with even more localised offerings and convenience.

    Zalando’s second B2C growth pillar around making Zalando a lifestyle destination saw strong growth in Sports, Beauty, and Kids & Family. The company is working to elevate these categories into powerful lifestyle propositions with comprehensive assortments, personalised inspiration, and seamless convenience. Zalando’s partners continued to increase their own sales generated via the company’s platform, with the partner business recording double-digit growth in the third quarter.

    For the third B2C growth pillar – introducing new content formats into commerce and offering personalised inspiration and entertainment – the company further evolved Stories on Zalando, the content hub that engages customers around exciting fashion and culture trends. Fashion influencers like Caro Daur, Linda Tol, and Jordan Anderson are now offering exclusive content and showcasing their curated fashion selections.

    In line with its commitment to enhance customer experiences, Zalando continued to invest in technologies such as the Zalando Assistant that has been rolled out to all 25 markets recently.
    Zalando’s AI assistant, powered by Zalando’s own models and OpenAI’s large language models, offers logged-in customers personalised fashion advice in local languages, enabling customers to navigate Zalando’s extensive assortment with intuitive queries such as“What should I wear to my dad’s 60th birthday in November in Barcelona?” The assistant understands context – such as location, weather, and occasion – to make informed recommendations.

    Revenue in the B2C growth vector rose 4.3% to 2.2 billion euros in the third quarter compared with the same period a year ago. Adjusted EBIT rose to 86.7 million euros, representing an adjusted EBIT margin of 4.0% in the quarter compared to 0.5% a year prior, driven by improved gross margins and lower fulfilment costs.

    B2B: Expanding value proposition for partners

    In B2B, Zalando is opening up its logistics infrastructure, software, and service capabilities to be a key enabler for brands’ and retailers’ e-commerce transactions, regardless of whether they take place on or off the Zalando platform.

    In the third quarter, ZEOS added ASOS as a new sales channel, expanding the value proposition for Zalando’s partners. In total, ZEOS can now fulfil orders that were placed via 9 major e-commerce platforms and brands’ own webshops.

    In the third quarter, revenue in the B2B growth vector continued to outgrow group revenues and increased 11.1% to 239.7 million euros compared with a year ago. Adjusted EBIT fell from 12.6 million euros a year ago to 6.7 million euros, representing an adjusted EBIT margin of 2.8%, compared to 5.8% a year prior. The decrease was mainly caused by frontloaded investments to support future growth.

    Outlook

    Today, Zalando confirmed its guidance, which was upgraded on 10 October 2024, for the financial year 2024. The company expects gross merchandise volume (GMV) to grow between 3% and 5%, revenue to increase between 2% and 5% and adjusted EBIT to grow to between 440 million euros and 480 million euros.

    The third-quarter 2024 financial report, as well as the earnings presentation for analysts and investors, is available on the Zalando Investor Relations website . Zalando will report the results for the full year 2024 on 6 March 2025.

    (end)

    Zalando at a glance

    Key figures*
    IN EUR M Q3/24 Q3/23
    Group GMV 3,458.5 3,209.3
    Percent growth 7.8
    %     		-2.2
    %
    Group revenue 2,388.5 2,274.9
    Percent growth 5.0
    %     		-3.2
    %
    B2C revenue 2,151.5 2,063.0
    B2B revenue 239.7 215.8
    Reconciliation revenue -2.8 -3.9
    Adjusted group EBIT 92.7 23.2
    Adjusted group EBIT margin 3.9
    %     		1.0
    %
    B2C adjusted EBIT 86.7 10.6
    B2B adjusted EBIT 6.7 12.6
    Reconciliation adjusted EBIT -0.7 0.0
    Net working capital -246.4 -11.6
    Capital expenditure -40.1 -70.4
    Net income 44.3 -8.2
    Q3/24 Q3/23
    Key performance indicators
    Active customers (million) (last 12 months) 50.3 50.1
    Number of orders (million) 57.9 54.5
    Average orders per active customer (last 12 months) 4.9 5.0
    Average basket size (EUR) (last 12 months) 61.1 58.8

    *Definitions are available in the Annual Report 2023

    About Zalando

    Founded in Berlin in 2008, Zalando is building the leading pan-European ecosystem for fashion and lifestyle e-commerce around two growth vectors: Business-to-Consumer (B2C) and Business-to-Business (B2B). In B2C, we offer an inspiring and quality multi-brand shopping experience for fashion and lifestyle products to more than 50 million active customers in 25 markets. In B2B, we are using our logistics infrastructure, software and service capabilities to help brands and retailers run and scale their entire e-commerce business, on or off Zalando. As an ecosystem, Zalando aims to enable positive change for the fashion and lifestyle industry.

    Contact
    Media inquiries
    Carolyn Groß
    Business & Financial Communications
    …

    Investor/Analyst inquiries
    Patrick Kofler
    Investor Relations
    …

    05.11.2024 CET/CEST Dissemination of a Corporate News, transmitted by EQS News – a service of EQS Group AG.
    The issuer is solely responsible for the content of this announcement.
    The EQS Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases.
    Archive at

    Language: English
    Company: Zalando SE
    Valeska-Gert-Straße 5
    10243 Berlin
    Germany
    E-mail: …
    Internet:
    ISIN: DE000ZAL1111
    WKN: ZAL111
    Indices: DAX
    Listed: Regulated Market in Frankfurt (Prime Standard); Regulated Unofficial Market in Berlin, Dusseldorf, Hamburg, Hanover, Munich, Stuttgart, Tradegate Exchange
    EQS News ID: 2022189

    End of News EQS News Service

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  • Delhi Customer Reports Cockroach In Coffee From LOpera, Bakery Responds

    Delhi Customer Reports Cockroach In Coffee From LOpera, Bakery Responds

    Food safety is of utmost importance but it can be difficult to be sure of food hygiene when purchasing meals and drinks from outside. In a recent Reddit post, a customer reported that they found a cockroach floating on the surface of their cold coffee purchased from L’Opera, Khan Market, Delhi. Shared by Redditor @WaltzSimple6037, the user posted a picture of the iced latte and you can see ice cubes floating on top, along with the reported cockroach. In the other picture, the customer posted a picture of the bill, showing proof of purchase.

    The post read, “I visited Lopera today in Khan Market and ordered an iced latte to go. When I opened the drink, I thought I saw a coffee bean floating around, but when I flipped it over, it was a freaking cockroach.”

    Also Read:Hyderabad’s Iconic Nizam Club Found Violating Food Safety Regulations – Doesn’t Have Valid License

    The customer reported that the staff was “nonchalant” with “no real concern at all”. They added, “I’m seriously questioning how clean this place is now. What made it worse was how the staff handled it-they were so nonchalant and just kept saying sorry like robots, no real concern at all. If hygiene is this bad at such a well-known cafe, I can’t even imagine what it’s like at other places in India. Anyone else had similar issues here or at other cafes? This was such a letdown.”

    Cockroach in My Iced Latte at Lopera, Khan Market
    byu/WaltzSimple6037 indelhi

    Responding to the incident, L’Opera Management told NDTV, “In the afternoon of Friday, October 4th two drinks were served at one of L’Opera’s outlets in Delhi to two customers as take-aways. Some ten minutes later, one of the customers returned to the outlet complaining about the presence of an insect in one of the takeaway drinks.”

    “Notwithstanding the fact that the product had not been under L’Opera’s control for a significant duration, the staff immediately apologised, refunded the purchase price and offered to replace the drink. The customer preferred to accept the refund and declined the offer. In subsequent exchanges with the customer which involved her family and friends, the more senior staff of L’Opera renewed the apology. Whatever the exact circumstances of this case may have been, a L’Opera customer has been very regretfully unsatisfied, something we profoundly regret,” L’Opera said.

    Also Read:Passenger Finds Cockroach In Meal On Air India Flight From Delhi To New York, Airline Apologises

    Meanwhile, the Reddit post has received 25,000 upvotes and multiple comments:

    “I can never trust food from outside now,” a Redditor commented. Another wrote, “Please and please report it or complain at FSSAI.”

    “Cockroast coffee,” a user joked. Another said, “There are no food standards in India, even when you pay such a high price for a drink. Post it in their X account.”

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