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Tag: Fee

  • Trending Now: Zomato, Swiggy Face Backlash After Raising Platform Fee To Rs 10

    Trending Now: Zomato, Swiggy Face Backlash After Raising Platform Fee To Rs 10

    Food delivery applications like Swiggy and Zomato have become an inevitable part of our lives. However, it seems foodies are not too happy with a recent change introduced by both platforms. As per reports, Zomato and Swiggy have increased the platform fee to ₹10 amid the ongoing festive rush. But this decision has not gone over well with customers. On the microblogging platform X (formerly known as Twitter), the revised platform fee sparked widespread outrage. Many users voiced their frustration, highlighting how food delivery charges have been steadily increasing. They pointed out that the rising costs are making it difficult for customers to continue ordering, as it has become too expensive.

    A user wrote, “Swiggy Also Increased Platform Fee To ₹10. This Happened Right After Zomato’s Hike. Food Ordering Started With Free Delivery, Now GST, Delivery & Packing Charges, Platform Fee. Zomato & Swiggy Does 3.5 Million Orders Daily.”

    Also Read:Swiggy Introduces New ‘Seal’ Badge To Identify Restaurants Following Food Hygiene And Quality Standards

    Another person said, “Zomato hikes platform fee! Pay an inflated cost of food to use the platform. Pay a platform fee to use the platform. Restaurants pay a fee to use the platform. And finally, pay with your health by eating outside food. What an idea sirjee.”

    “Zomato honey we’re all struggling but please behave yourself what is festive season platform fee,” read a post.

    A user announced, “Just a day after Zomato increased platform fees to Rs 10, Swiggy follows suit.”

    Many noted, “Zomato and Swiggy hiked their platform fee to ₹10 during festive season.”

    Also Read:Zomato CEO Deepinder Goyal Shares Unpleasant Food Delivery Experience In Gurugram Mall

    A post read, “Both Zomato and Swiggy have hiked their platform fees to ₹10 per order, just in time for the festive rush. They both started with a ₹2 fee and now process over 3.5 million orders daily combined! Food delivery has evolved from free services to GST, delivery & packing charges, and now platform fees.”

    An X user mentioned, “#Swiggy and #Zomato have both started charging a ₹10 platform fee. I was surprised to see the steep jump from ₹6 to ₹10 on Swiggy, which will surely boost Zomato’s profits in the next quarter. However, after checking Zomato, I realized this increase is temporary, likely to capitalize on the festive season demand. Nevertheless, these tech-driven, asset-light platforms continue to generate substantial profits.”

    What are your thoughts on this increase in platform fees? Share your opinions in the comments section below.



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  • Zomato, Swiggy Platform Fee Hike Has Internet Abuzz. Capitalmind CEOs Post Is Viral

    Zomato, Swiggy Platform Fee Hike Has Internet Abuzz. Capitalmind CEOs Post Is Viral

    As per reports, food delivery giants Zomato and Swiggy have hiked their platform fees in certain markets. Customers in Delhi and Bengaluru will now have to pay a fee of Rs. 6 per order – a 20% hike from the previous fee of Rs. 5. In Mumbai, some Swiggy orders will attract a platform fee of Rs. 7 (it used to be Rs. 5). Zomato first introduced a platform fee of Rs. 2 in August 2023 and since then, it has gradually increased the rate over time. Swiggy has also been charging similar fees.

    Also Read: Zomato CEO Unveils Feature To Delete Order History On App, Internet Reacts

    People have taken to social media to criticise the platform fee hikes. One of the viral posts creating a lot of buzz online is by Deepak Shenoy, the CEO of a Bengaluru-based company called Capitalmind. Deepak revealed that, in general, he had “massively reduced ordering from Swiggy/Zomato” and would only order once in a while. Recently, when he noticed the increased platform fees, he felt “Happy that I weaned myself off the daily ordering”. He also said that the companies “take 30% from restaurants”. He shared this post on July 13 and it took X by storm.

    Also Read: Swiggy Order Tracking Screen Shows Agent Followed By “Ghost”, Internet Reacts

    Although he commented on the fee hike, that was apparently not the main reason for the change in his habits. Rather, it was due to health reasons. On July 15, he replied to his original post, stating, “Happy to learn, from media sources, that I have reduced this ordering because of a move of platform fee from Rs. 5 to Rs. 6. Yes, that’s what caused it 🙂 I moved for health reasons, to a much more costly alternative, but it’s way way healthier.”

    Here is how some X users reacted to his original post:

    Before this, Zomato had announced an increase in its platform fee in April 2024. Click here to know more.



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